سياسة الشحن
All orders are processed and shipped from our warehouse in the UAE. Please note that during holidays and sale periods, processing times may be longer.
Order Processing
- Orders are typically processed within 1-3 business days.
- Once your order is processed, you will receive a confirmation email with tracking details.
Estimated Delivery Time
| Region | Handling & Transit Time |
|---|---|
| UAE | 1-3 business days |
| GCC | 2-4 business days |
| Other Countries | 2-6 business days |
- Order Cut-off Time: 5:00 PM (GMT+4)
Shipping Costs
- UAE: 20 AED (Free shipping on orders 300 AED and above)
- GCC & Worldwide: 73 AED (Free shipping on orders 300 AED and above)
Delivery Methods
- UAE: Orders are shipped via SMSA.
- GCC & Other Countries: Orders are shipped via Emirates Post and SMSA.
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number.
- You can also log in to your account on our website to track your shipment.
- For order-related inquiries, email support@retros.ae with your order number in the subject line.
Lost or Stolen Packages
- If your package is lost or stolen after being marked as delivered, please contact the courier service directly to file a claim.
- We will assist you in the claim process as much as possible.
Incorrect Address
- Please ensure that your shipping address is correct before placing an order.
- We are not responsible for non-delivery due to incorrect addresses.
- If an order is returned due to an incorrect address, we will refund the product cost (excluding the shipping fee).
Change of Address
- If your order has not yet been shipped, you may update your shipping address by:
- Emailing us at support@retros.ae
- Messaging us on WhatsApp at +971-50-208-3098
- Address changes cannot be made once the item has been shipped.
Contact Us
Store Name: Retros
Company Name: RETROs
Trade Name: Retros Used Electrical and Electronic Appliances Trading
Phone: +971 50 208 3098
Email: support@retros.ae
Address: Dubai, Al Karama, 39th Street, Building R1001, Shop S03
Customer Support Hours: Monday to Saturday | 1:00 PM – 10:00 PM